Chem-Dry Australia History
Chem-Dry commenced in the USA 25 years ago. As a young man, Robert Harris, Chem-Dry’s founder was working for a carpet cleaning company and was tired of poor results and dissatisfied customers. While taking a flight a passenger spilled some food on their clothing. While Robert watched on the airline steward used soda water to completely remove the stain. Robert was fascinated and from this was born Chem-Dry the carbonated cleaner. Robert left the company he worked with and developed his own cleaning products using the power of carbonation. After selling hundreds of franchises all over the United States, Robert was ready to launch Chem-Dry internationally. In Australia he found the Mitchell family.
Chem-Dry AUSTRALIA was founded by the Mitchell Family of Sydney in 1986. Bruce & Elva and their three sons, Cameron, Loren & Lachlan worked very hard and with great passion for the Chem-Dry opportunity to succeed. Since then many terrific entrepreneurs have joined us and bought their very own Chem-Dry franchise. Elva remembers, "I had my carpets cleaned many times before we started Chem-Dry. When I saw the unique Chem-Dry process demonstrated for the first time, I was so amazed at the difference I told my husband that we had to buy a Chem-Dry franchise, there is just nothing comparable".
With over 200 franchises in every State & Territory, all capitals and almost every major regional centre, Chem-Dry now has the widest coverage of any company in Australia. Chem-Dry's success recipe is simple:
•Deliver a fantastic product and service to our clients
•Offer the best cleaning products on the market
•Offer big company support with local franchisee care
Chem-Dry Australia Opens Office in the United States
Chem-Dry Australia is proud to announce that we have opened an office in the USA. Company executive Lachlan Mitchell who has 20 years experience with the company has moved over to manage the office. This support office will be used to help the Chem-Dry Insurance division and provide call center services for the Australian franchisees.
The Call Center is becoming an important component of supporting franchisees businesses and converting customers that call the 1800 CHEMDRY number. The Call Center has been rapidly expanding and the US office will allow us to provide this service at a competitive rate.
So if you find that your phone is sometimes answered by a Customer Service Representative that has an American accent don't be shy and say “G’Day!”
For more information on Chem-Dry or any of the services offered by Chem-Dry Australia, please do not hesitate to contact us at: